| title | ISBN-13 | year of publica-
tion | other author(s) |
|---|
| Cloud Computing Best Practice Specialist Guide for Virtualization: Understanding and Applying Virtualization Solutions | 978-1-74244-194-8 | 2009 | Gerard Blokdijk |
| Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course | 978-1-921573-01-9 | 2008 |
| Cloud Computing - The Complete Cornerstone Guide to Cloud Computing Best Practices: Concepts, Terms, and Techniques for Successfully Planning, ... Enterprise IT Cloud Computing Technology | 978-1-921573-00-2 | 2008 |
| Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice | 978-1-921523-77-9 | 2008 | Gerard Blokdijk |
| Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice | 978-1-921523-41-0 | 2008 | " |
| Iso/Iec 20000 Certification and Implementation Guide: Standard Introduction, Tips For Successful Iso/Iec 20000 Certification, Faqs, Mapping ... And Iso 20000 Acronyms - Fourth Edition | 978-1-4885-2341-0 | 2013 |
| ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping ... and ISO 20000 Acronyms - Third Edition | 978-1-74244-406-2 | 2010 |
| ITIL Practitioner Agree and Define All-in-one SLA Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Level Management and Financial Management | 978-1-921523-10-6 | 2008 |
| Itil® Foundation Complete Certification Kit - Study Book and eLearning Program - 4th edition | 978-1-74333-136-1 | 2011 |
| ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Manager's V2 Exam: The How to Pass on Your First Try Certification Study Guide | 978-1-921523-90-8 | 2008 |
| ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide - Second Edition | 978-1-74244-163-4 | 2009 | Gerard Blokdijk |
| ITIL V2 Practitioner Release and Control : All-in-one Exam Guide & Certification Work Book- CMDB & IT Service Management with Change Management, ... and Configuration Management, 2nd Edition | 978-1-74244-131-3 | 2009 |
| ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try Certification Study Guide | 978-1-921573-15-6 | 2008 |
| ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try ... Guide - Second Edition | 978-1-74244-016-3 | 2009 | Gerard Blokdijk |
| ITIL V3 FOUNDATION COMPLETE CE | 978-1-74333-045-6 | 2013 |
| ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course | 978-1-921573-60-6 | 2009 | Tim Malone · Gerard Blokdijk |
| ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online Course | 978-1-74244-248-8 | 2010 | Tim Malone · Gerard Blokdijk |
| ITIL V3 Implementation Quick Guide - The Art of Stress-Free IT Service Management - Second Edition | 978-1-74244-241-9 | 2010 |
| ITIL V3 MALC Managing Across the Lifecycle Certification Exam Preparation Course in a Book for Passing the ITIL V3 Managing Across the Lifecycle Exam ... on Your First Try Certification Study Guide | 978-1-921573-92-7 | 2009 |
| ITIL V3 Planning, Protection and Optimization Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate PPO Capability Complete Certification Kit, Second Edition | 978-1-74244-182-5 | 2009 | Gerard Blokdijk |
| ITIL V3 Service Capability OSA Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability OSA Exam - The How To Pass ... Certification Study Guide - Second Edition | 978-1-74244-262-4 | 2010 | Tim Malone · Gerard Blokdijk |
| ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide - Second Edition | 978-1-74244-174-0 | 2009 | Gerard Blokdijk |
| ITIL V3 Service Capability RCV Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability RCV Exam - The How To Pass ... Certification Study Guide - Second Edition | 978-1-74244-270-9 | 2010 | " |
| ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Continual Service Improvement ... Try Certification Study Guide- Second Edition | 978-1-74244-276-1 | 2010 | " |
| ITIL V3 Service Lifecycle Service Design Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service Design ... on Your First Try Certification Study Guide | 978-1-921644-10-8 | 2009 |
| ITIL V3 Service Lifecycle Service Operation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service ... on Your First Try Certification Study Guide | 978-1-921644-17-7 | 2009 | Gerard Blokdijk |
| ITIL V3 Service Lifecycle Service Strategy Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service ... on Your First Try Certification Study Guide | 978-1-921644-08-5 | 2009 |
| ITIL V3 Service Lifecycle Service Transition Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service ... Certification Study Guide - Second Edition | 978-1-74244-272-3 | 2010 | Gerard Blokdijk |
| IT Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide - Second Edition | 978-1-74244-154-2 | 2009 | " |
| IT Service Continuity Management and Disaster Recovery Best Practice Handbook: Building, Running and Managing Effective IT Service Continuity Management ... documents bringing ITIL Theory into Practice | 978-1-921523-92-2 | 2008 | " |
| PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist | 978-1-74244-136-8 | 2009 | Gerard Blokdijki |
| Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice | 978-1-921523-83-0 | 2008 | Gerard Blokdijk |
| SaaS - The Complete Cornerstone Guide to Software as a Service Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing SaaS Solutions | 978-1-921573-13-2 | 2008 |
| Service Asset and Configuration Management Best Practice Handbook - Second Edition | 978-1-74244-224-2 | 2009 | Gerard Blokdijk |
| Supplier Management Best Practice Handbook: Evaluating, Sourcing, Managing and Delivering Supplier Excellence in Relationships, Quality and Costs - Ready to use bringing Theory into Action | 978-1-921523-50-2 | 2008 | " |
| The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management | 978-0-9804388-0-2 | 2007 | Claire Engle · Michael Wedemeyer |
| The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition | 978-1-74244-010-1 | 2009 |
| The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed | 978-1-921573-25-5 | 2008 | Michael Wedemeyer · Gerard Blokdijk |
| The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice | 978-1-921523-47-2 | 2008 | Gerard Blokdijk |
| The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA | 978-1-921523-62-5 | 2008 | " |
| Transform and Grow Your Help Desk into a Service Desk within Service Operation: Service Desk, Help Desk Best Practice within Service Operation | 978-1-74244-257-0 | 2010 |
| Virtualization - The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, ... IT Virtualization Technology - Second Edition | 978-1-74244-588-5 | 2010 |
| Virtualization - The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, ... IT Virtualization Technology - Second Edition | 978-1-921523-91-5 | 2010 |