There has been data ("The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to All the Processes and Activities for Improving Quality and Speed") available for this ISBN from the data sources that books-by-isbn.com uses, but not on the latest request on Sun Jan 5 00:32:43 2020, so the data displayed here has been removed .