There has been data ("ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Level Management and Financial Management") available for this ISBN from the data sources that books-by-isbn.com uses, but not on the latest request on Thu Dec 26 20:18:48 2019, so the data displayed here has been removed .