| title | media type | ISBN-13 | year of publication |
|---|---|---|---|
| GREAT CUSTOMER CONNECTIONS: Simple Psychological Techniques That Guarantee Exceptional Service | Paperback | 978-1-61434-260-1 | 2011 |
| Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service | " | 978-0-8144-7308-5 | 2006 |
| How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work | " | 978-0-8144-1015-8 | 2009 |
| The Soul of an Organization: Understanding the Values That Drive Successful Corporate Cultures | " | 978-0-7931-5780-8 | 2002 |
| What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service | Hardcover | 978-0-8144-1055-4 | 2008 |
| What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service | Paperback | 978-0-8144-1679-2 | 2008 |
R. Gallagher · R. S. · Richard G · Richard Gallagher · Richard S. · S. G.
AMACOM · Booklocker.com, Inc. · Kaplan Business