| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Come misurare la soddisfazione del cliente. Una guida per realizzare un servizio di qualità | 978-88-568-1276-3 | 2010 | |
| Measuring Customer Satisfaction | 978-1-56052-178-5 | 1995 | |
| Measuring Customer Satisfaction | 978-0-7494-1259-3 | 1994 | |
| Members for Life | 978-0-7360-0003-1 | 1999 | |
| Positive Performance Improvement: A New Paradigm for Optimizing Your Workforce | 978-0-89106-203-5 | 2006 | Robbie G. Gerson |
F -G · F. Gerson · R. F. · R. Gerson · Richard F. · Richard G · Richard Gerson
Crisp Learning · Franco Angeli · Human Kinetics · Kogan Page · Nicholas Brealey Publishing