R. Gerson · Richard F. Gerson · Richard G · Richard T. Gerson
| title | ISBN-13 | year of publication | |
|---|---|---|---|
| Como Medir La Satisfaccion del Cliente | 978-970-625-075-9 | 1996 | |
| Crisp: Beyond Customer Service, Revised Edition: Effective Programs for Retaining Your Customers | 978-1-56052-461-8 | 1998 | |
| Der Marketingplan: Stufenweise Entwicklung - Umsetzung in der Praxis | 978-3-8323-1000-4 | 2003 | |
| Headcoaching: Mental Training for Peak Performance | 978-1-4107-7761-4 | 2003 | |
| Mas Alla del Servicio Al Cliente | 978-970-625-035-3 | 1996 | |
| Members for Life | 978-0-7360-0003-1 | 1999 |
AuthorHouse · Crisp Learning · Grupo Editorial Iberoamerica · Human Kinetics · Ueberreuter Wirtschaft