Ivor Macfarlane. OGC - Office of Government Commerce
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| A dictionary of IT service management: terms, acronyms and abbreviations | 978-0-9551245-7-0 | 2008 | Ashley Hanna · itSMF - the IT Service Management Forum |
| A Dictionary of IT Service Management: Version 1: Terms, Acronyms and Abbreviations | 978-0-9524706-5-6 | 2002 | Ivor Evans |
| An Introductory Overview of ITIL V3 | 978-0-9551245-8-7 | 2007 | Alison Cartlidge · Ashley Hanna · Colin Rudd · John Windebank · Stuart Rance |
| ITIL Service Transition | 978-0-11-331048-7 | 2007 | Shirley Lacy |
| ITIL small-scale implementation | 978-0-11-331078-4 | 2008 | Sharon Taylor |
| ITIL small-scale implementation | 978-0-11-330980-1 | 2006 | Sharon Taylor · OGC - Office of Government Commerce |
| IT Service Management: Self Assessment Workbook PD0015 | 978-0-580-33172-5 | 2002 | Stationery Office |
| IT Service Management: Version 2.1 | 978-0-9524706-1-8 | 2002 | Colin Rudd |
| IT Service Management: Version 2 | 978-0-9524706-2-5 | 2002 | " |
BSI British Standards Institution · Stationery Office Books · itSMF