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by: Shirley Lacy · Ivor MacfarlanePaperback 
 
 
 ISBN: 978-0-11-331048-7 ISBN-10: 0-11-331048-X TSO · 2007  | 
| See also (possibly by other authors): | ||
| 2013 | Paperback | ITIL service transition: [German translation] | 
| 2011 | Paperback | ITIL Service Transition 2011 Edition (Best management practice) |