| title | ISBN-13 | year of publica-
tion | other author(s) |
|---|
| Balanced Scorecard 100 Success Secrets, 100 Most Asked Questions on Approach, Development, Management, Measures, Performance and Strategy | 978-0-9804852-5-7 | 2008 |
| Business Intelligence 100 Success Secrets - 100 Most Asked Questions: The Missing BI software, Tools, Consulting and Solutions Guide | 978-0-9804852-7-1 | 2008 |
| Business Process Management BPM 100 Success Secrets, 100 Most Asked Questions on BPM Implementation, Process, Software, Tools and Solutions | 978-0-9804852-6-4 | 2008 |
| Call Center 100 Success Secrets | 978-0-9804599-2-0 | 2007 |
| CCIE 100 Success Secrets: Cisco Certified Internetwork Expert; the Missing Training, Exam Study, Certification Preparation and CCIE Application Guide | 978-0-9804971-0-6 | 2008 |
| CCNA 100 Success Secrets | 978-0-9804599-1-3 | 2007 |
| CCNP 100 Success Secrets - Cisco Certified Network Professional; the Missing Training, Exam Study, Certification Preparation and CCNP Application Guide | 978-0-9804971-1-3 | 2008 |
| Change Management 100 Success Secrets: The Complete Guide to Process, Tools, Software and Training in Organizational Change Management | 978-0-9804716-7-0 | 2008 |
| CISSP 100 Success Secrets - Certified Information Systems Security Professional; The Missing Exam Study, Certification Preparation and Security Application Guide | 978-0-9804599-5-1 | 2007 |
| Cloud Computing Best Practice Specialist Guide for Virtualization: Understanding and Applying Virtualization Solutions | 978-1-74244-194-8 | 2009 | Ivanka Menken |
| Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course | 978-1-921573-01-9 | 2008 | " |
| CMDB and Configuration Management Process, Software Tools Creation and Maintenance, Planning, Implementation Guide | 978-0-9804971-4-4 | 2008 |
| CompTIA 100 Success Secrets - Study, Computing Technology Industry Association Certification Exam Pass and Application Guide | 978-0-9804599-6-8 | 2008 |
| Configuration Management 100 Success Secrets - Covering CM Software, Jobs, Plans, Tools, Control, Database, Process and Systems | 978-0-9804716-2-5 | 2008 |
| Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice | 978-1-921523-77-9 | 2008 | Ivanka Menken |
| CRM 100 Success Secrets: 100 Most Asked Questions on Customer Relationship Management Software, Solutions, Systems, Applications and Services | 978-0-9804852-1-9 | 2008 |
| Disaster Recovery 100 Success Secrets: IT Business Continuity, Disaster Recovery Planning and Services | 978-0-9804716-6-3 | 2008 |
| Dynamic Host Configuration Protocol - Simple Steps to Win, Insights and Opportunities for Maxing Out Success | 978-1-4891-0000-9 | 2015 |
| Enterprise Architecture 100 Success Secrets: 100 Most Asked Questions on Enterprise Architecture Definition, Design, Framework, Governance and Integration | 978-0-9804852-8-8 | 2008 |
| E-Procurement - Simple Steps to Win, Insights and Opportunities for Maxing Out Success | 978-1-4891-0001-6 | 2015 |
| Help Desk 100 Success Secrets: Helpdesk Need to Know Topics Covering Help Desk Jobs, Help Desk Software, Computer Help Desk, Help Desk Support, Helpdesk Jobs, IT Help Desk and Much More | 978-0-9804599-8-2 | 2008 |
| Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to Use Supporting Documents Bringing ITIL Theory into Practice | 978-1-921523-41-0 | 2008 |
| How to Develop, Implement and Enforce ITIL V3's best practices | 978-0-9805136-6-0 | 2008 | Claire Engle · Jackie Brewster |
| IPhone 100 Need to Know Time Savers | 978-0-9804716-0-1 | 2008 |
| ISO 9000 ISO 9001 100 Success Secrets; The Missing ISO 9000, ISO 9001, ISO 9001 2000, ISO 9000 2000 Checklist, Certification, Quality, Audit and Training Guide | 978-0-9804971-2-0 | 2008 |
| ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms | 978-1-921523-03-8 | 2008 | Claire Engle · Jackie Brewster |
| ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams | 978-0-9804599-7-5 | 2008 |
| ITIL Practitioner Release and Control All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, ... and Configuration Management, Second Edition | 978-1-74244-131-3 | 2009 | Ivanka Menken |
| ITIL Practitioner Release and Control All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management | 978-0-9804971-3-7 | 2008 |
| ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide | 978-1-921523-90-8 | 2008 | Ivanka Menken · Michael Wedemeyer |
| ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide - Second Edition | 978-1-74244-163-4 | 2009 | Ivanka Menken |
| ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try Certification Study Guide | 978-1-921573-15-6 | 2008 | Ivanka Menken · Michael Wedemeyer |
| ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try ... Guide - Second Edition | 978-1-74244-016-3 | 2009 | Ivanka Menken |
| ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course | 978-1-921573-60-6 | 2009 | Tim Malone · Ivanka Menken |
| ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course | 978-0-9804852-4-0 | 2008 | Tim Malone · Michael Wedemeyer |
| ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online Course | 978-1-74244-248-8 | 2010 | Tim Malone · Ivanka Menken |
| ITIL V3 Planning, Protection and Optimization Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate PPO Capability Complete Certification Kit, Second Edition | 978-1-74244-182-5 | 2009 | Ivanka Menken |
| ITIL V3 Service Capability OSA Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability OSA Exam - The How To Pass ... Certification Study Guide - Second Edition | 978-1-74244-262-4 | 2010 | Tim Malone · Ivanka Menken |
| ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide - Second Edition | 978-1-74244-174-0 | 2009 | Ivanka Menken |
| ITIL V3 Service Capability RCV Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability RCV Exam - The How To Pass ... Certification Study Guide - Second Edition | 978-1-74244-270-9 | 2010 | " |
| ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Continual Service Improvement ... Try Certification Study Guide- Second Edition | 978-1-74244-276-1 | 2010 | " |
| ITIL V3 Service Lifecycle Service Design Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service Design ... on Your First Try Certification Study Guide | 978-1-921644-10-8 | 2009 | " |
| ITIL V3 Service Lifecycle Service Operation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service ... on Your First Try Certification Study Guide | 978-1-921644-17-7 | 2009 | " |
| ITIL V3 Service Lifecycle Service Transition Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service ... Certification Study Guide - Second Edition | 978-1-74244-272-3 | 2010 | " |
| IT Management 100 Success Secrets - 100 Most Asked Questions on Information Technology Services, Consulting and Management | 978-0-9804852-0-2 | 2008 |
| IT Risk Management Guide - Risk Management Implementation Guide: Presentations, Blueprints, Templates; Complete Risk Management Toolkit Guide for Information Technology Processes and Systems | 978-1-921523-04-5 | 2008 |
| IT Service Catalog Process Management Templates and Examples Workbook: The Service Catalog Planning, Implementation and Maintenance Guide | 978-0-9805136-1-5 | 2008 |
| IT Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide - Second Edition | 978-1-74244-154-2 | 2009 | Ivanka Menken |
| IT Service Continuity Management and Disaster Recovery Best Practice Handbook: Building, Running and Managing Effective IT Service Continuity ... documents bringing ITIL Theory into Practice | 978-1-921523-92-2 | 2008 |
| IT Service Operations Management Guide: Your Complete Guide to Managing an IT Service Operation with Incident Management, Event Management, Problem Management, Access Management and Request Fulfilment | 978-0-9805136-5-3 | 2008 |
| Management Training 100 Success Secrets | 978-0-9804716-3-2 | 2008 |
| MCAT Test Study Prep and Review 100 Success Secrets: The Missing Medical College Admission Study, Test, Examination Concepts and Principles Guide | 978-0-9804971-5-1 | 2008 |
| MCP 100 Success Secrets: MCP, MCSA, MCSE, MCSD and MCDBA Training, Certification, Courses, Classes and Exams | 978-0-9804599-9-9 | 2008 |
| MCSE 100 Success Secrets - Microsoft Certified System Engineer; the Missing Exam Study, Certification Preparation and MCSE Application Guide | 978-0-9804852-9-5 | 2008 |
| Network Management 100 Success Secrets - the Complete Guide to Network Management Software, Tools, Systems, Services and Performance Management | 978-0-9804716-8-7 | 2008 |
| Outsourcing 100 Success Secrets - 100 Most Asked Questions: The Missing IT, Business Process, Call Center, HR -Outsourcing to India, China and more Guide | 978-0-9804971-6-8 | 2008 |
| PMBOK 100 Success Secrets: Project Management Professional; the Missing Exam Study, Certification Preparation and Project Management Body of Knowledge Application Guide | 978-0-9804716-5-6 | 2008 |
| Prince2 100 Success Secrets: The Missing Foundation and Practitioner Exam Training, Certification and Project Management Guide | 978-0-9804852-2-6 | 2008 |
| Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to Use Supporting Documents Bringing ITIL Theory into Practice | 978-1-921523-83-0 | 2008 |
| Project Management 100 Success Secrets | 978-0-9804599-0-6 | 2007 |
| Risk Management 100 Success Secrets - Identifying and project managing Risk Management research, design, training and operations in the Enterprise | 978-0-9804599-3-7 | 2007 |
| SaaS 100 Success Secrets: How Companies Successfully Buy, Manage, Host and Deliver Software as a Service | 978-0-9804716-4-9 | 2008 |
| SCJP 100 Success Secrets: Success with The Sun Certified Java Programmer Exam, before and after passing | 978-0-9804599-4-4 | 2007 |
| Service Asset and Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready ... ITIL Theory into Practice Second Edition | 978-1-74244-224-2 | 2009 |
| Service Level Agreement 100 Success Secrets: SLA, Service Level Agreements, Service Level Management and Much More | 978-0-9804716-1-8 | 2008 |
| Six Sigma 100 Success Secrets - The Missing Six Sigma Green Belt, Black Belt Training, Certification, Design and Implementation Guide | 978-0-9804852-3-3 | 2008 |
| SOA 100 Success Secrets - Service Oriented Architecture the Guide to SOA Concepts, Technology, Design, Definitions and Architecture | 978-0-9804716-9-4 | 2008 |
| Supplier Management Best Practice Handbook: Evaluating, Sourcing, Managing and Delivering Supplier Excellence in Relationships, Quality and Costs - Ready to Use Bringing Theory into Action | 978-1-921523-50-2 | 2008 |
| The Change Management Toolkit: The Missing IT Change Management Planning, Process, Theory and Tools Guide - ITIL Compliant | 978-0-9805136-9-1 | 2008 |
| The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition | 978-1-74244-010-1 | 2009 | Ivanka Menken · Claire Engle |
| The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed | 978-1-921573-25-5 | 2008 | Michael Wedemeyer · Ivanka Menken |
| The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job ... Ready to Use - bringing Theory into Practice | 978-1-921523-47-2 | 2008 |
| The Service Level Agreement SLA Guide - SLA Book, Templates for Service Level Management and Service Level Agreement Forms Fast and Easy Way to Write Your SLA | 978-1-921523-62-5 | 2008 |