There has been data ("ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms") available for this ISBN from the data sources that books-by-isbn.com uses, but not on the latest request on Thu Dec 26 20:18:31 2019, so the data displayed here has been removed .