| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 2001 | 978-0-9709507-0-3 | Greg Levin · Laurie Solomom · Ann Smith · Wanda Sitzer · Leslie Hansen Harp · Julia Mayben · Anita O'Hara · Bette Mock | Call Center Recruiting and New Hire Training |
| '' | 978-0-9709507-1-0 | various | Call Center Sample Monitoring Forms |
| 2002 | 978-0-9709507-3-4 | E. Arrington · D. Coen · C. Ellis · L. Harps · S. Hash · E. Hawk · M. Klenke · G. Levin | Call Center Agent Motivation and Compensation: The Best of Call Center Management Review |
| '' | 978-0-9709507-8-9 | Lori Bocklund · Dave Bengtson | Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy |
| '' | 978-0-9709507-9-6 | L. Ahearn · B. Bauer · S. Burchman · JB. Kerwin · J. Carver · M. Cline · S. Hush · R. Kingsland | Call Center Agent Turnover and Retention: The Best of Call Center Management Review |