Call Center Agent Turnover and Retention: The Best of Call Center Management Review

Kingsland

by: L. Ahearn · B. Bauer · S. Burchman · JB. Kerwin · J. Carver · M. Cline · S. Hush · R. Kingsland

Paperback

ISBN: 978-0-9709507-9-6

ISBN-10: 0-9709507-9-9

ICMI Press (International Customer Management · 2002
See also (possibly by other authors):
2004PaperbackCall Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition