by: E. Arrington · D. Coen · C. Ellis · L. Harps · S. Hash · E. Hawk · M. Klenke · G. Levin
Paperback
ISBN: 978-0-9709507-3-4
ISBN-10: 0-9709507-3-X
Call Center Press · 2002
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by: E. Arrington · D. Coen · C. Ellis · L. Harps · S. Hash · E. Hawk · M. Klenke · G. LevinPaperback
ISBN: 978-0-9709507-3-4 ISBN-10: 0-9709507-3-X Call Center Press · 2002 |
| See also (possibly by other authors): | ||
| 2004 | Paperback | Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition |