Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks Off Series)

by: Kristin Anderson · Ron Zemke AMACOM · 1995 Ppb. details (USA). details (United Kingdom). details (Canada). details (Germany). details (France). ISBN: 978-0-8144-7884-4 ISBN-10: 0-8144-7884-0