k.A. · K. Anderson · Kristin Anderson Moore · Kristin L. Anderson
| title | ISBN-13 | year of publica- tion | other author(s) | |
|---|---|---|---|---|
| Coaching Knock Your Socks Off Service | 978-0-8144-7935-3 | 1996 | Ron Zemke | |
| Delivering Knock Your Socks Off Service | 978-0-8144-0765-3 | 2002 | " | |
| Great Customer Service on the Telephone | 978-0-8144-7795-3 | 1992 | ||
| Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers | 978-0-8144-7884-4 | 1995 | Ron Zemke | |
| Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service | 978-0-8144-7971-1 | 1997 | " | |
| Umwerfender Service. Die Bibel für den direkten Kundenkontakt | 978-3-593-36929-7 | 2002 | " | |