| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Case Studies in Service Innovation | Paperback | 978-1-4899-9686-2 (1-4899-9686-9) | 2014 | Linda A. Macaulay · Ian Miles · Jennifer Wilby · Liping Zhao · Babis Theodoulidis |
| Case Studies in Service Innovation | Hardcover | 978-1-4614-1971-6 (1-4614-1971-9) | 2012 | Linda A. Macaulay · Ian Miles · Jennifer Wilby · Liping Zhao · Babis Theodoulidis |