| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Assessment in Counseling and Helping Professions | 978-0-205-41214-3 | 2007 | Julie Kulstad · Ramona N MELLOTT |
| Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer | 978-1-56052-599-8 | 2000 | |
| Managing Quality Customer Service | 978-0-931961-83-0 | 1995 | |
| Providing Quality Service: What Every Hospitality Service Provider Needs to Know | 978-0-13-096745-9 | 2002 | |
| Quality Customer Service: Satisfy Customers-It's Everybody's Job | 978-1-4260-1833-6 | 2010 | |
| Quality customer service: The art of treating customers as guests | 978-0-931961-17-5 | 1987 | |
| Quality Service: What Every Hospitality Manager Needs to Know | 978-0-13-093018-7 | 2001 | |
| Zarzadzanie jakoscia obslugi w restauracjach i hotelach | 978-83-7484-023-1 | 2006 | |
B. M. · B Martin · B. Martin William · W. B · W.B. Martin · W. M. · W. Martin · William B. · William B. Martin Ph.D. · William (Bill) C. Martin · William Bruce Martin · William M. · William Martin
Allyn and Bacon · Crisp Learning · Crisp Publications · Logical Operations · Oficyna Ekonomiczna · Prentice Hall