Crisp Publications

year of pub­li­ca­ti­onISBNauthor(s)title
1987978-0-931961-17-5William B MartinQuality customer service: The art of treating customers as guests (The Fifty-Minute series)
  ''978-0-931961-24-3Steve MandelEffective presentation skills (The Fifty-Minute series)
1988978-0-931961-33-5Marion HaynesEffective Meeting Skills (The Fifty-Minute series)
1995978-0-931961-35-9Jack SwensonWriting Fitness: Practical Exercises for Better Business Writing (The Fifty-Minute Series)
  ''978-0-931961-42-7Rebecca L. MorganProfessional Selling: Practical Secrets for Successful Sales (CRISP FIFTY-MINUTE SERIES)
  ''978-0-931961-46-5Charles M. CadwellNew Employee Orientation: Bringing People On Board Successfully (Fifty-Minute S.)
  ''978-0-931961-52-6Carolyn BarnesProfessional Excellence for Secretaries (Fifty-Minute)
1995978-0-931961-56-4Madelyn Burley-AllenMemory Skills in Business (Crisp Fifty-Minute Series)
1989978-0-931961-61-8Terry L. PaulsonMaking Humor Work: Take Your Job Seriously and Yourself Lightly (Fifty-Minute Series)
  ''978-0-931961-65-6MorganCalming Upset Customers (Fifty-Minute)
1995978-0-931961-69-4Robert MadduxEthics in Business: A Guide for Managers (Crisp Fifty-Minute Books)
  ''978-0-931961-71-7Lynn FossumUnderstanding Organizational Change: Converting Theory to Practice (Crisp Fifty-Minute Books)
  ''978-0-931961-72-4Diane BoneQuality at Work: A Personal Guide to Professional Standards (Fifty-Minute Series)
  ''978-0-931961-83-0William B. MartinManaging Quality Customer Service (A Fifty-Minute Series Book)
1989978-0-931961-84-7William L. NothstineInfluencing Others: A Handbook of Persuasive Strategies (Crisp Fifty-Minute Series)
1995978-0-931961-88-5James R. ShermanStop Procrastinating: Get to Work (50-Minute Series)
1998978-0-931961-93-9Frederic JonesArchitectural Lighting Design