| title | media type | ISBN-13 | year of publica- tion | other author(s) | |
|---|---|---|---|---|---|
| Bahnbrechender Service: Standards für den Wettbewerb von morgen | Gebunden | 978-3-593-34503-1 | 1991 | James L. Heskett · Christopher W.L. Hart | |
| The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees | Paperback | 978-1-4767-9998-8 | 2014 | James L. Heskett · Leonard A. Schlesinger | |
| The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees | Hardcover | 978-0-7432-2569-4 | 2003 | James L. Heskett · Leonard A. Schlesinger | |
| What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms | " | 978-1-62656-584-5 | 2015 | James L. Heskett · Leonard A. Schlesinger |
E. J. · Earl J. · Jr. W. Earl Sasser · S.J. · W. Earl Sasser · W.J. · W.S.
Berrett-Koehler Publishers · Campus Verlag · Simon & Schuster