The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Customers

by: James L. Heskett · W. Earl Sasser Jr. · Leonard A. Schlesinger

Paperback

ISBN: 978-1-4767-9998-8

ISBN-10: 1-4767-9998-9

Free Press · 2014

See also:
2003HardcoverThe Value Profit Chain: Treat Employees Like Customers and Customers Like Employees