Jr. W. Earl Sasser · W Earl, etc. Sasser · W. Earl Sasser Jr. · W.S.
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Management of Service Operations: Text, Cases and Readings | 978-0-205-06820-3 | 1979 | etc. |
| Management of service operations: Text, cases, and readings | 978-0-205-06104-4 | 1978 | |
| Management of service operations: Text, cases, and readings | 978-0-205-06105-1 | 1978 | |
| Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage | 978-1-4221-1023-2 | 2008 | James L. Heskett · Joe Wheeler |
| Service Breakthroughs | 978-1-4165-7686-0 | 2007 | James L. Heskett · Christopher W. L. Hart |
| Service Management Course | 978-0-02-914091-8 | 1991 | |
| The Service Profit Chain | 978-0-684-83256-2 | 1997 | James L. Heskett · Leonard A. Schlesinger |
| The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees | 978-0-7432-2569-4 | 2003 | James L. Heskett · Leonard A. Schlesinger |
| What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms | 978-1-62656-584-5 | 2015 | James L. Heskett · Leonard A. Schlesinger |
Allyn and Bacon · Berrett-Koehler Publishers · Harvard Business Review Press · Macmillan · Scribners · Simon & Schuster