Valarie Zeithaml · Valerie A. Zeithaml
| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Services Marketing | Hardcover | 978-0-07-811205-8 (0-07-811205-2) | 2012 | Mary Jo Bitner · Dwayne Gremler |
| Services Marketing | Taschenbuch | 978-0-07-119914-8 (0-07-119914-4) | 2002 | Mary J. Bitner |