| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Out to Lunch Back in Six Hours: Stories About Customers and Customer Service Experiences | 978-1-906080-01-3 | 2007 | |
| People Resourcing Revision Guide 2005 | 978-1-84398-084-1 | 2004 | Charles Leatherbarrow |
| Perfect Customer Care | 978-1-84413-153-2 | 2003 | |
| Perfect Time Management | 978-1-84413-157-0 | 2003 | Edward Johns |
| Perfect Time Management | 978-0-09-941004-1 | 1999 | |
| The Farm Show | 978-1-55245-012-3 | 1998 | Paul Thompson |
Coach House · Institute of Customer Service · McGraw-Hill Education / Europe, Middle East & Africa · Random House