Institute of Customer Service

year of pub­li­ca­ti­onISBNauthor(s)title
2006978-1-906080-00-6Chris Hutton · Harvey Ells · Paul Frost · Institute of Customer ServiceExcellence in Managing the Business-to-Business Customer Relationship
2007978-1-906080-01-3Ted JohnsOut to Lunch Back in Six Hours: Stories About Customers and Customer Service Experiences
2011978-1-906080-05-1Ashridge Business SchoolReturn on Investment in Customer Service: the Bottom Line Report