| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition | 978-1-932558-02-9 | 2004 | Brad Cleveland |
| Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition | 978-1-932558-04-3 | 2004 | " |
| Call Center Forecasting and Scheduling: The Best of Call Center Management Review | 978-0-9659093-6-5 | 2001 | Brad Cleveland · Editors |
| Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition | 978-1-932558-03-6 | 2004 | Brad Cleveland |