by: Brad Cleveland · Susan Hash
Paperback
ISBN: 978-1-932558-04-3
ISBN-10: 1-932558-04-7
Call Center Press · 2004
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by: Brad Cleveland · Susan HashPaperback
ISBN: 978-1-932558-04-3 ISBN-10: 1-932558-04-7 Call Center Press · 2004 |
| See also (possibly by other authors): | ||
| 2002 | Paperback | Call Center Agent Turnover and Retention: The Best of Call Center Management Review |