| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Achieving ISO/IEC 20000 - Capacity Management | 978-0-580-44641-2 | 2006 | Jenny Dugmore |
| Achieving ISO/IEC 20000: Enabling Change | 978-0-580-44639-9 | 2006 | " |
| Achieving ISO/IEC 20000 - Integrated Service Management | 978-0-580-44642-9 | 2006 | " |
| Achieving ISO/IEC 20000 - Keeping the Service Going | 978-0-580-44640-5 | 2006 | " |
| Achieving ISO/IEC 20000: Making Metrics Work | 978-0-580-47460-6 | 2006 | " |
| Achieving ISO/IEC 20000 - Why People matter | 978-0-580-47459-0 | 2006 | " |
| A Managers' Guide to Service management | 978-0-580-47922-9 | 2006 | " |
| Configuration Management: Expert guidance for IT service managers and practitioners | 978-1-78017-228-6 | 2014 | David Norfolk |
| Configuration Management: Expert Guidance for IT Service Managers and Practitioners | 978-1-906124-58-8 | 2010 | " |
| ITIL Service Transition | 978-0-11-331048-7 | 2007 | Ivor Macfarlane |
| Passing your ITIL intermediate exams | 978-0-11-331099-9 | 2010 | Office of Government Commerce · Candace Tarin |
S. L. · Sheryl Leach · Shirley Laska · Shirley Lawes · Shirley Lees · Shirley Lewis
BCS, The Chartered Institute for IT · BSI British Standards Institution · British Computer Society · Stationery Office Books