| title | media type | | ISBN-13 | year of publica-
tion | other author(s) |
|---|
| Best Practices in Customer Service | Paperback | | 978-0-8144-7028-2 | 1999 |
| Coaching für den Umwerfenden Service | Taschenbuch | | 978-3-593-35803-1 | 1997 | Kristin Anderson |
| Coaching Knock Your Socks Off Service | Paperback | | 978-0-8144-7935-3 | 1996 |
| Delivering Knock Your Socks Off Service | " | | 978-0-8144-0765-3 | 2002 | Kristin Anderson |
| E-service: 24 Ways to Keep Your Customers - When the Competition is Just a Click Away | Hardcover | | 978-0-8144-0606-9 | 2000 | Thomas K. Connellan |
| Figuring Things Out: A Trainer's Guide to Task, Needs, and Organizational Analysis | " | | 978-0-201-09098-7 | 1982 |
| Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace | Paperback | | 978-0-8144-3233-4 | 2013 | Claire Raines · Bob Filipczak |
| Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace | Hardcover | | 978-0-8144-0480-5 | 1999 | Claire Raines · Bob Filipczak |
| Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace | Unbound | | 978-0-8144-2474-2 | 1999 | Claire Raines · Bob Filipczak |
| Jak zapewnic znakomita obsluge klientow | Paperback | | 978-83-264-7970-0 | 2014 |
| Jak zapewnic znakomita obsluge klientów | Taschenbuch | | 978-83-264-1671-2 | |
| Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers | Paperback | | 978-0-8144-7884-4 | 1995 | Kristin Anderson |
| Knock Your Socks Off Prospecting: How to Cold Call, Get Qualified Leads, and Make More Money | " | | 978-0-8144-7285-9 | 2005 | William Miller |
| Knock Your Socks Off Selling | " | | 978-0-8144-7030-5 | 1999 | Jeffrey Gitomer |
| Knock Your Socks Off Service Recovery | " | | 978-0-8144-7084-8 | 2000 | Chip Bell |
| Management des Umwerfenden Service | Taschenbuch | | 978-3-593-35492-7 | 1996 | Chip R. Bell |
| Managing Knock Your Socks Off Service | Paperback | | 978-0-8144-3204-4 | 2013 | Chip Bell |
| Managing Knock Your Socks Off Service | " | | 978-0-8144-7368-9 | 2007 | Chip R. Bell |
| Managing Knock Your Socks Off Service | " | | 978-0-8144-7784-7 | 1992 | " |
| Service America!: Doing Business in the New Economy | " | | 978-0-446-39092-7 | 1990 | Karl Albrecht |
| Service America!: Doing Business in the New Economy | Hardcover | | 978-0-87094-659-2 | 1985 | " |
| Service America in the New Economy | " | | 978-0-07-137722-5 | 2001 | " |
| Service Magic: The Art of Amazing Your Customers | Paperback | | 978-0-7931-6467-7 | 2003 | Chip Bell |
| Stressless Selling | " | | 978-0-13-852731-0 | 1981 | Frances Merritt Stern |
| Stressless Selling | Hardcover | | 978-0-13-852749-5 | 1981 | " |
| Sustaining Knock Your Socks Off Service | Paperback | | 978-0-8144-7824-0 | 1993 | Thomas K. Connellan |
| Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service | " | | 978-0-8144-7971-1 | 1997 | Kristin Anderson |
| The Service Edge: 101 Companies That Profit from Customer Care | " | | 978-0-452-26493-9 | 1990 | Dick Schaap |
| Umwerfender Service: Die Bibel für den direkten Kundenkontakt | Broschiert | | 978-3-593-39732-0 | 2012 | Kristin Anderson · Performance Research Associates |
| Umwerfender Service: Die Bibel für den direkten Kundenkontakt | " | | 978-3-593-36929-7 | 2002 | Kristin Anderson |
| Umwerfender Service: Die Bibel für den direkten Kundenkontakt | Taschenbuch | | 978-3-593-35123-0 | 1995 | " |
| Wahnsinnsverkauf: Methoden, die Ihre Kunden aus den Socken hauen | " | | 978-3-593-36417-9 | 2000 | Jeffrey Gitomer |