M M · R. M. · Roderick M. McNealy
| title | media type | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Making Customer Satisfaction Happen: A Strategy for Delighting Customers | Paperback | 978-0-412-78630-3 | 2008 | |
| Making Customer Satisfaction Happen: A Strategy for Delighting Customers | Hardcover | 978-0-412-58920-1 | 1999 | |
| Making Quality Happen: A Step By Step Guide To Winning The Quality Revolution | Paperback | 978-0-412-73530-1 | 2013 | |
| Making Quality Happen: A Step-by-step Guide to Winning the Quality Revolution | Hardcover | 978-0-412-55310-3 | 1993 | Roderick M. McNealy |