by R.M. McNealy
Hardcover
ISBN: 978-0-412-58920-1
ISBN-10: 0-412-58920-6
Springer · 1999
|
|
by R.M. McNealyHardcover
ISBN: 978-0-412-58920-1 ISBN-10: 0-412-58920-6 Springer · 1999 |
| See also: | ||
| 2008 | Paperback | Making Customer Satisfaction Happen: A Strategy for Delighting Customers |