by R. M. McNealy
Paperback
ISBN: 978-0-412-78630-3
ISBN-10: 0-412-78630-3
Springer · 2008
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by R. M. McNealyPaperback
ISBN: 978-0-412-78630-3 ISBN-10: 0-412-78630-3 Springer · 2008 |
| See also: | ||
| 1999 | Hardcover | Making Customer Satisfaction Happen: A Strategy for Delighting Customers |