Pat Blake · Pat Block · Paty Blake · Pete Billac
| title | media type | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|---|
| Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World | Hardcover | 978-0-385-52272-4 (0-385-52272-X) | 2008 |
| Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World | MP3 CD | 978-1-4001-5731-0 (1-4001-5731-5) | 2008 |