Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

by Pete Blackshaw Hardcover details (USA). (see also: eBook (Kindle)) details (UK). (see also: eBook (Kindle) · MP3 CD) details (Germany). (see also: Kindle Ausgabe) details (Canada). (see also: eBook (Kindle)) ISBN: 978-0-385-52272-4 ISBN-10: 0-385-52272-X Crown Business · 2008