| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization | Audio CD | 978-1-4690-5939-6 (1-4690-5939-8) | 2014 | Micah Solomon |
| Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization | Hardcover | 978-0-8144-1538-2 (0-8144-1538-5) | 2010 | " |