| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Building Multiservice Transport Networks | 978-1-58705-220-0 (1-58705-220-2) | 2006 | Jim Durkin · Michael Rezek · Michael E Wallace · Frank Fernandez-Posse |
| Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service | 978-0-8144-3388-1 (0-8144-3388-X) | 2014 | |
| Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits | 978-0-8144-1333-3 (0-8144-1333-1) | 2009 | |
A.G. · A. Goodman · J. A. · J. G. · J. Goodman · John A. · John G. · John Goodman