Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Strategic

by John A. Goodman

Hardcover

ISBN: 978-0-8144-1333-3

ISBN-10: 0-8144-1333-1

AMACOM · 2009

See also (possibly by other authors):
2019HardcoverStrategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits