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by John A. GoodmanHardcover details (UK). details (Germany). details (Canada). ISBN: 978-0-8144-1333-3 ISBN-10: 0-8144-1333-1 AMACOM · 2009 |
See also (possibly by other authors): | ||
2019 | Hardcover | Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits |