| title | media type | ISBN-13 | year of publica- tion | other author(s) | |
|---|---|---|---|---|---|
| Bahnbrechender Service: Standards für den Wettbewerb von morgen | Gebunden | 978-3-593-34503-1 | 1991 | W. Earl Sasser Jr. · Christopher W.L. Hart | |
| Business Policy - BUS 400 - Bryant University Management | Paperback | 978-1-121-25782-5 | 2011 | Sunil Gupta · Kerry Herman · David B. Yoffie · Renee Kim · Jr. W. Earl Sasser · Michael Slind · Nitzan Achsaf | |
| Corporate Culture and Performance | " | 978-1-4516-5532-2 | 2011 | John P. Kotter | |
| Die ungeschriebenen Gesetze der Sieger | Gebunden | 978-3-430-15651-6 | 1993 | " | |
| Management von Dienstleistungsunternehmen | Taschenbuch | 978-3-322-93013-2 | 1988 | ||
| Managing in the Service Economy | Hardcover | 978-0-87584-130-4 | 1986 | ||
| Marketing | " | 978-0-02-353940-4 | 1976 | ||
| Mein buntes Englisch- Bildwörterbuch. | Gebunden | 978-3-7607-4780-4 | 2003 | ||
| Musterinize Odaklanmak | Paperback | 978-605-4538-67-6 | 2012 | ||
| Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage | Hardcover | 978-1-4221-1023-2 | 2008 | W. Earl Sasser · Joe Wheeler | |
| Service Breakthroughs | Paperback | 978-1-4165-7686-0 | 2007 | W. Earl Sasser · Christopher W. L. Hart | |
| Service Breakthroughs: Changing the Rules of the Game | Hardcover | 978-0-02-914675-0 | 1990 | ||
| The Service Management Course: Cases and Readings | Gebunden | 978-0-02-914091-8 | 1991 | W. Earl Sasser · Christopher W. L. Hart | |
| The Service Profit Chain | Hardcover | 978-0-684-83256-2 | 1997 | W. Earl Sasser · Leonard A. Schlesinger | |
| The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees | Paperback | 978-1-4767-9998-8 | 2014 | W. Earl Sasser Jr. · Leonard A. Schlesinger | |
| The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees | Hardcover | 978-0-7432-2569-4 | 2003 | W. Earl Sasser · Leonard A. Schlesinger | |
| What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms | " | 978-1-62656-584-5 | 2015 | W. Earl Sasser · Leonard A. Schlesinger | |
J. H. · J. L. · James H. · James Heskett · James L. · James L.Heskett Melis Inan · L -H
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