| title | ISBN-13 | year of publica-
tion | other author(s) |
|---|
| How to Develop, Implement and Enforce ITIL V3's best practices | 978-0-9805136-6-0 | 2008 | Claire Engle · Gerard Blokdijk |
| ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms | 978-1-921523-03-8 | 2008 | Claire Engle · Gerard Blokdijk |
| ITIL Practitioner Agree and Define All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management | 978-1-921523-10-6 | 2008 | Ivanka Menken · Claire Engle |
| IT Risk Management Guide - Risk Management Implementation Guide: Presentations, Blueprints, Templates; Complete Risk Management Toolkit Guide for Information Technology Processes and Systems | 978-1-921523-04-5 | 2008 | Gerard Blokdijk · Claire Engle |
| IT Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide | 978-0-9805136-1-5 | 2008 | Gerard Blokdijk · Claire Engle |