| title | media type | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|---|
| The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Paperback | 978-0-8144-1443-9 (0-8144-1443-5) | 2005 |
| The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Hardcover | 978-0-8144-7256-9 (0-8144-7256-7) | 2005 |
D.F. · Dahn Felix · Dan Fales · Dan Falk · Dan Felice · Dani Filc · Dawn Fels · Dean Falk · Diana flick · Diana Fluck · Diane Flacks · Diane Folz · Donna Flagg · Duane Falk