The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

by Donna Fluss Paperback details (USA). (see also: eBook (Kindle)) details (Germany). (see also: Kindle Ausgabe) ISBN: 978-0-8144-1443-9 ISBN-10: 0-8144-1443-5 Amacom · 2005