British Quality Foundation · EFQM
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Eight Essentials of Excellence: the Fundamental Concepts and Their Benefits | 978-90-5236-077-5 (90-5236-077-4) | 1999 | European Foundation for Quality Management |
| The Model in Practice: Using the EFQM Excellence Model to Deliver Continuous Improvement | 978-1-899358-34-2 (1-899358-34-X) | 2000 | |