| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers | 978-0-8144-7884-4 (0-8144-7884-0) | 1996 | Kristin Anderson · Ron Zemke |
| Red-Hot Cold Call Selling: Prospecting Techniques That Pay Off | 978-0-8144-7880-6 (0-8144-7880-8) | 1995 | Paul S. Goldner |
| The Team Coach: Vital New Skills for Supervisors & Managers in a Team Environment | 978-0-8144-7859-2 (0-8144-7859-X) | 1995 | Donna Deeprose |