Call Center Press

Other ISBN range for Call Center Press: Call Center Press (978-0-9659093-...)

year of pub­li­ca­ti­onISBNauthor(s)title
2004978-1-932558-00-5Brad ClevelandICMI's Pocket Guide to Call Center Management Terms
  ''978-1-932558-02-9Brad Cleveland · Susan HashCall Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition
  ''978-1-932558-03-6   ''Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition
  ''978-1-932558-04-3   ''Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition
2005978-1-932558-05-0Mary MurcottDriving Peak Sales Performance in Call Centers
2006978-1-932558-06-7Brad ClevelandCall Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)
  ''978-1-932558-07-4Cliff HurstA Career for the 21st Century (Call Center Agent Handbook) (Call Center Agent Handbook)
2006978-1-932558-08-1Clifford HurstThe Voice of Your Company: Conversational Skills for Customer Service Reps
2007978-1-932558-09-8Bruce BalentineIt's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age
  ''978-1-932558-11-1Clifford HurstYour Pivotal Role: Frontline Leadership in the Call Center