Call Center Press

Other ISBN range for Call Center Press: Call Center Press (978-0-9659093-...)

year of publication	ISBN	author(s)	title
2004	978-1-932558-00-5	Brad Cleveland	ICMI's Pocket Guide to Call Center Management Terms
''	978-1-932558-02-9	Brad Cleveland · Susan Hash	Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition
''	978-1-932558-03-6	''	Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition
''	978-1-932558-04-3	''	Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition
2005	978-1-932558-05-0	Mary Murcott	Driving Peak Sales Performance in Call Centers
2006	978-1-932558-06-7	Brad Cleveland	Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)
''	978-1-932558-07-4	Cliff Hurst	A Career for the 21st Century (Call Center Agent Handbook) (Call Center Agent Handbook)
2006	978-1-932558-08-1	Clifford Hurst	The Voice of Your Company: Conversational Skills for Customer Service Reps
2007	978-1-932558-09-8	Bruce Balentine	It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age
''	978-1-932558-11-1	Clifford Hurst	Your Pivotal Role: Frontline Leadership in the Call Center