Other ISBN range for Call Center Press: Call Center Press (978-1-932558-...)
| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 1999 | 978-0-9659093-0-3 | Brad Cleveland · Julia Mayben | Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition) |
| 2003 | 978-0-9659093-5-8 | Brad Cleveland | ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals |
| 2001 | 978-0-9659093-6-5 | Brad Cleveland · Susan Hash · Editors | Call Center Forecasting and Scheduling: The Best of Call Center Management Review |