| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Achieving ISO/IEC 20000 - Capacity Management | 978-0-580-44641-2 | 2006 | Shirley Lacy |
| Achieving ISO/IEC 20000: Enabling Change | 978-0-580-44639-9 | 2006 | " |
| Achieving ISO/IEC 20000 - Integrated Service Management | 978-0-580-44642-9 | 2006 | " |
| Achieving ISO/IEC 20000 - Keeping the Service Going | 978-0-580-44640-5 | 2006 | " |
| Achieving ISO/IEC 20000: Making Metrics Work | 978-0-580-47460-6 | 2006 | " |
| Achieving ISO/IEC 20000 - Why People matter | 978-0-580-47459-0 | 2006 | " |
| A Managers' Guide to Service management | 978-0-580-47922-9 | 2006 | " |
J.D. · Jane Desmarais · Jane Dismore · Johan Degenaar · John Deschner