Books listed by ISBN

Wendy Leebov

W.L. · Wendy L. · Wendy Leebov Ed.D.

title	ISBN-13	year of publica- tion	other author(s)
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager	978-1-55648-230-4	1998	Gail Scott · Lolma Olson
Assertiveness Skills for Professionals in Health Care	978-0-595-28277-7	2003
Customer Service for Professionals in Health Care	978-0-595-28365-1	2003
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience	978-1-4793-6405-3	2012
Customer Service in Health Care	978-1-55648-050-8	1990
Effective Complaint Handling in Health Care/Prepack of 25	978-1-55648-057-7	1990
Health Care Managers in Transition: Shifting Roles and Changing Organizations	978-1-55542-248-6	1990	Gail Scott
Job Satisfaction Strategies for Health Care Professionals/Prepack 25	978-1-55648-063-8	1990
Positive Co-Worker Relationships in Health Care	978-1-55648-056-0	1990
Practical Assertiveness for Health Care Professionals/Prepack of 25	978-1-55648-064-5
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers	978-1-4793-3606-7	2012
Resolving Complaints for Professionals in Health Care	978-1-4800-7253-4	2012
Resolving Complaints for Professionals in Health Care	978-0-595-28361-3	2003
Service Excellence: The Customer Relations Strategy for Health Care	978-0-595-28367-5	2003
Service Excellence: The Customer Relations Strategy for Health Care	978-1-55648-019-5	1988
Service Quality Improvement: The Customer Satisfaction Strategy for Health Care	978-1-55648-110-9	1993	Gail Scott
Service Savvy Health Care: One Goal at a Time	978-0-595-45697-0	2007
Service Savvy Health Care: One Goal at a Time	978-1-55648-225-0	1998	Susan Afriat · Jeanne Presha
Stress: Controlling It Before It Controls You	978-1-55648-046-1	1990
Telephone Skills for Professionals in Health Care	978-1-4800-8689-0	2012
Telephone Skills for Professionals in Health Care	978-0-595-28363-7	2003
Telephone Tactics for Health Care Professionals	978-1-55648-049-2	1990
The Health Care Manager's Guide to Continuous Quality Improvement	978-0-595-28366-8	2003
The Health Care Manager's Guide to Continuous Quality Improvement	978-1-55648-078-2	1991	Jean Ersoz MD
The Indispensable Health Care Manager: Success Strategies for a Changing Environment	978-1-119-12574-7	2002	Gail Scott
The Quality Quest: A Briefing for Health Care Professionals	978-1-55648-076-8	1991
Wendy Leebov's Essentials for Great Patient Experiences: No-Nonsense Solutions with Gratifying Results	978-1-55648-352-3	2008
Wendy Leebov's Essentials for Great Personal Leadership Wendy Leebov's Essentials for Great Personal Leadership: No-Nonsense Solutions with Gratifying	978-1-55648-351-6	2008
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork	978-1-4793-5052-0	2012

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Wendy Leebov Ed.D.