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Allyn and Bacon
> W Earl, etc. Sasser
W Earl, etc. Sasser
title
ISBN-13
(ISBN-10)
year of publication
Management of Service Operations: Text, Cases and Readings
978-O-2O5-O682O-3
(O-2O5-O682O-O)
1979
E.E. "
·
W. Earl Sasser
·
W.S.
W. Earl Godfrey