| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| E-service: 24 Ways to Keep Your Customers - When the Competition is Just a Click Away | 978-0-8144-0606-9 | 2000 | Ron Zemke |
| How to Improve Human Performance: Behaviorism in Business and Industry. | 978-0-06-041349-1 | 1978 | |
| Inside the Magic Kingdom: Disney's Seven Secrets To Success | 978-1-885167-23-1 | 1997 | |
| Sustaining Knock Your Socks Off Service | 978-0-8144-7824-0 | 1993 | Ron Zemke |
| The Brontosaurus principle: A manual for corporate survival | 978-0-13-083907-7 | 1976 | |
K. C. · T. C. · T/K · Thomas C · Thomas Connellan · Thomas K.
AMACOM · Bard Press · HarperCollins · Prentice Hall