| title | ISBN-13 | year of publication |
|---|---|---|
| Borrowed Dreams: The Roughest, Toughest Jobs on the Planet...and What I Learned from Working Them | 978-0-9670252-0-9 | 1999 |
| Microbranding: Build a Powerful Personal Brand and Beat Your Competition | 978-0-9710078-2-6 | 2001 |
| Millennial Rules: How to Connect with the First Digitally Savvy Generation of Consumers and Employees | 978-1-62153-423-5 | 2014 |
| Outrageous!: Unforgettable Service...Guilt-Free Selling | 978-0-8144-7986-5 | 1998 |
| Positively Outrageous Service | 978-0-446-39468-0 | 1994 |
| Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life | 978-0-7931-8823-9 | 2004 |
| Positively Outrageous Service: New and Easy Ways to Win Customers for Life | 978-0-942361-40-7 | 1991 |
| When Customers Talk... Turn What They Tell You into Sales | 978-0-7931-9519-0 | 2004 |
| Why Service Stinks...and Exactly What to Do About It! | 978-0-7931-7681-6 | 2003 |
S. G. · S. Gross · Scott Gross · T. Gross · T.S. · T. Scott
AMACOM · Allworth · Grand Central Publishing · Kaplan Business · Leading Authorities Press · Master Media Pub Corp · Our Time Pr